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We are a member of Winteam500 Law Group with over 100 branches worldwide in China, Russia, South Korea, Malaysia, Thailand, USA, Canada, Germany. Our UK branches are located as follows:

Latitude Office:
Unit 1 Latitude
155 Bromsgrove Street
Birmingham B5 6AB
Tel: 0121 6921898
Fax: 0121 6223828

Willenhall Office:
Quickjay Buildings
Bilston Street
West Midlands
WV13 2AW
Tel: 01902 366 615
Fax: 01902 366 614

Please book an appointment through
07802 881 523 or 01902 366 615

If you need emergency advice at a Police Station,
call 07779 253 682.
Head Office/Registered Address:

Ian Henery Solicitors Limited
Quickjay Buildings
Bilston Street
West Midlands
WV13 2AW
Tel: 01902 366 615
Fax: 01902 366 614

SRA ID: 519162
Company Registration No: 6998324
VAT Reg. No. 754 467 406
ICO Reg. No. Z2003051

Licensed by the Solicitors Regulation Authority as an Alternative Business Structure
Ian D. Henery
Irene Yoong-Henery
Bernard K.Y. Yoong
Su Peng Lee
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Privacy Policy: We would like to reassure the public that any information provided to us regarding your identity, location or your case will not be shared with any 3rd parties for marketing. We never sell your data. Your information may need to be shared with credit reference agencies, other solicitors and other authorities and companies for use in fraud prevention, anti-money laundering checks, dealing with your case or to pursue debtors etc.
Fee-earners in this area of expertise
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Debt Recovery - Non Payment of Goods/Service

A customer comes in, pays a deposit and orders your product/services. You do your best and the customer says he is more than satisfied with the product/service. You happily send him your invoice. You wait for payment. It does not come. You send a reminder. No reply. You telephone the customer, he does not answer nor return your call.

WHAT DO YOU DO? You have tried contacting him but he has ignored you and you are out of pocket. You really do not have the time to chase customers like these and also run a successful business selling more products/services to clients that do pay. Do you just write it off?

What We Will Do For You

  1. We help businesses with chasing payment and therefore improving their cashflow. We have staff that will make the necessary calls for you and write the professional letters that the customer cannot ignore. Hopefully the customer will respond with a cheque once he realises that it is not so easy to get away without paying, that you really do mean business when you say, "Please Pay Up".
  2. However if he does not pay, we issue proceedings in the County Court. We will write to him advising him to pay now or pay even more if we have to see him in Court. Provided that there is a proper contract for the sale of the product/service (we can advise on this aspect too), we will usually get a County Court Judgment against the customer.
  3. If the customer refuses to comply with the CCJ, we will enforce it with Bailiffs, which is a rather unpleasant experience even with the most hardened cases. If the customer changes address, we have the facility to track him down.
The law is changing whereby claims of up to £15,000 will be under the Small Claims Track and costs for litigation are not allowed. We will be able to advise on your particular case and circumstance.

What Will It Cost

Our charges are £16 per letter or telephone call that we make or receive on your behalf if the time taken is up to 6 minutes. However, we can negotiate a more favourable rate for clients who have larger volumes of invoices outstanding.

There are also Court Fees to pay depending on the amount of the debt. You can usually claim interest at 8% p.a. on the debt.
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© 2020 Ian Henery • Ian Henery Estate Agency Ltd • tel : 0121 6921898 Shimuzu Design